QueryPal

QueryPal – AI-Powered Customer Support Automation

QueryPal is an AI-driven support automation platform that streamlines customer service by handling repetitive inquiries with intelligent, context-aware responses. It integrates seamlessly with existing helpdesk tools, enabling teams to focus on high-value interactions while AI manages routine tickets efficiently. With transparent, explainable AI, every response includes sources and reasoning, ensuring accuracy and reliability.

Designed for enterprises, QueryPal emulates top support agents by leveraging historical ticket data and internal knowledge bases. It continuously improves through real-time feedback, ensuring AI-generated responses align with business needs. Companies can track AI resolution journeys, optimize workflows, and enhance customer satisfaction through data-driven insights.

QueryPal is SOC 2 and GDPR-compliant, providing enterprise-grade security while delivering fast, AI-generated responses. By reducing response times and improving ticket resolution rates, it helps businesses scale support operations efficiently without compromising service quality.

Features

• AI-powered ticket resolution with first-draft generation
• Seamless integration with Zendesk, Intercom, Freshdesk & Salesforce
• Transparent AI with explainable responses & reasoning
• Continuous learning through real-time feedback loops
• AI decision tracking for improved resolution insights

Use Cases

• Customer Support Teams: Automate ticket responses and improve first-contact resolution
• Enterprises & SaaS Companies: Scale customer service without increasing headcount
• E-commerce & Retail: Handle order inquiries, refunds, and FAQs efficiently
• Tech & IT Services: Provide accurate troubleshooting and technical support

Conclusion

QueryPal revolutionizes customer support automation by combining AI-driven responses with transparency and security. Businesses can reduce workload, enhance service efficiency, and improve customer satisfaction while maintaining full control over AI-generated interactions.